Yes. Our clinicians were trained as generalists first, meaning we are well equipped to help with common orthopedic issues like back and hip pain. Many clients that have started with us to address a pelvic health concern have enjoyed their experience so much that they return for help with other aches and pains or fitness goals.

You do not need a physician’s referral to begin physical therapy, however we do need the name of your physician (MD, DO, DDS, PA or Advanced Practice Nurse) for communication purposes.​ We will send you a few forms to complete prior to your first visit so we are best prepared for your arrival.

We do not have a staff member dedicated to answering the phone. All of our clinicians check messages throughout the day and will call you back as soon as possible. We aim to return calls within the same business day. If you have waited more than 36 hours then please call us again. 

Yes. We love texting for certain types of communication. When you text us please let us know who you are and please refrain from sharing protected health information. 

We are considered an out-of-network practice. This means that we are not contracted with any insurance companies with the exception of  Medicare*.

Out-of-network does not equate to no coverage. Every insurance company’s out-of-network policy is different. Check with your insurance company to determine your out-of-network benefits and reimbursement requirements.

*Medicare. We do participate with traditional medicare. Before your visit we will verify your benefits to confirm that you have the traditional medicare plan that we are contracted with. We will also be able to confirm that you have not exhausted your benefit for the year. Dr. Keesha and Dr. Emily are contracted with Medicare. Dr. Karen is not.

We accept cash, check, credit cards, FSA and HSA. 

Fees are collected at the time of service. We are able to offer payment plans if we have an active credit card on file.

Effective Sept 1st. Our visit fee for a 60 minute virtual or in person appointment is $160.00. A 30 minute in person or virtual appointment is $90.00. 

A home visit is $225.00 with a potential additional fee if you are outside of the travel distance. 

We also offer packages of visits that bring the individual visit fee down.

Attending your appointments at the frequency agreed upon in your care plan is very important. It allows you to gain the momentum necessary to motivate lasting change. Your physical therapist will be your accountability partner and help you remember why you are putting this effort in, even when life gets busy.  

Here is a reminder of our cancellation policy:

If you cancel or reschedule 24 hours or more before your scheduled appointment there will not be a cancellation fee. 

If you cancel or reschedule less than 24 hours before your scheduled appointment you will be charged ½ of the visit fee. 

If you no show for your visit you will be charged the full visit fee. 

We understand that life can be unpredictable which is why we offer 1 complementary cancellation/ reschedule with less than 24 hours. If this happens we will kindly review our policy. 

Your therapist reserves a full 30-60 minutes just for you. Please keep this in mind when canceling and rescheduling.

Our typical visit length is 60 minutes. Occasionally we may suggest a longer or shorter visit depending on your specific needs. 

We will be able to give you a better estimate after your evaluation appointment or first visit. It is common that we work with someone once weekly in the first month, then every other week for a few weeks then as needed. We also sometimes work with clients weekly for 12 weeks or more. Basically we want to provide the most efficient care possible while seeing you through achieving your goals. Together we will design plans to meet your specific needs.

Yes! We offer compassionate and affirming care to all people with pelvises.

Yes. You can bring a friend, a family member, or anyone else who would make you feel safe and comfortable during our time together.

During your initial pelvic health evaluation, your pelvic therapist will take ample time to listen to your story, understand your concerns, and address any questions or apprehensions you may have. Your pelvic therapist will then conduct a thorough exam which could include assessing the pelvic floor muscles, and looking at your total body movement patterns and strength. Your pelvic therapist will discuss the assessment of any findings, and will work collaboratively with you to set personalized goals and develop a comprehensive plan of care that addresses your specific needs.

No, an internal pelvic exam or treatment is not always necessary to feel better. You have permission to refrain from any part of the evaluation or treatments offered at any time during the course of your care. Your therapist will work to facilitate open communication that supports you to say what you want to participate in.